Terms & Conditions
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Terms & Conditions
Please read these terms carefully before using our website and services.
Introduction
Welcome to Key business Solutions. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using the site.
Definitions
“We,” “Us,” “Our” refers to UrjaGrid and its owners/operators.
“You,” “Customer,” “User” refers to anyone using our website, platform, and services.
Eligibility
You must be at least 18 years old to use the platform. By using UrjaGrid.in, you confirm that you meet this requirement.
You agree to provide accurate and up-to-date information during registration and purchase.
Products and Services
We offer electrical and electronic products and services, including but not limited to UPS systems, batteries, inverters, stabilizers, and industrial lighting solutions.
Product descriptions and prices are subject to change without notice. We strive to display accurate information but cannot guarantee that all details are always up-to-date or error-free.
Orders and Payment
All orders placed on UrjaGrid.in are subject to acceptance and availability.
We reserve the right to cancel or refuse any order at our discretion, including if products are mispriced or out of stock.
Payments can be made through our secure payment gateway. By submitting payment information, you warrant that the details are valid and accurate.
Pricing and Taxes
Prices on UrjaGrid.in are displayed in INR (Indian Rupees) and are inclusive of applicable taxes unless otherwise mentioned.
Any additional charges (shipping, taxes, etc.) will be clearly mentioned at checkout.
Shipping and Delivery
Shipping charges will be calculated and displayed at checkout.
Estimated delivery times are mentioned for each product. Delays in shipping can occur due to unforeseen circumstances, and we are not liable for such delays.
Returns, Refunds, and Cancellations
Returns: We offer a 7-day return policy for defective or incorrect products. To initiate a return, please contact our customer service within the return window.
Refunds: Refunds will be processed once the returned product has been inspected. It may take 7-10 business days to reflect in your account.
Cancellations: Orders can be cancelled within 24 hours of placing them, provided they have not yet been dispatched.
Warranty
Some products may come with manufacturer warranties. These details will be mentioned on the product page, and customers must contact the manufacturer for any warranty claims.
User Account and Security
You are responsible for maintaining the confidentiality of your account details, including your password. Any activity under your account is your responsibility.
Intellectual Property
All content, trademarks, logos, and designs on UrjaGrid.in are the intellectual property of UrjaGrid or our partners. You may not copy, distribute, or use any material from the site without written permission.
Limitation of Liability
UrjaGrid.in will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our platform or the products purchased.
Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms will be settled in the courts of Bhubaneswar, Odisha.
Modifications
We reserve the right to modify these Terms & Conditions at any time without prior notice. It is your responsibility to review the terms regularly for updates.
Contact Information
For any questions or concerns regarding these Terms & Conditions, please contact us at [email protected] / [email protected]
Questions about this policy?
Email us at [email protected] or call +91 7328809793 and our team will help.